About us

The company SOXLANA SENEGAL, a sole proprietorship with a capital of 6,000 euros, registered at Dakar Cité Keur Gorgui, registered with the Dakar Trade and Companies Register under number SN DKR 2020 A 5699, represented by Mr Seydina SALL (hereinafter the "Company").

The Company sells to its Customers via its website the following products: all types of products.

Preamble

The Company invites Users to read these Terms and Conditions carefully. Placing an Order implies acceptance of these Terms. Product characteristics are indicated on the Website. Photographs or graphics are not contractually binding.

The Customer acknowledges having read and accepted these Terms by ticking the relevant box before placing an online Order.

These Terms govern the conditions under which the Company sells its Products to Professional and Consumer Customers. They apply to all sales and take precedence over any conflicting document.

In the event of subsequent amendments, the Customer is subject to the version in force at the time of their Order.

Definitions

Registration

Registration is open to any legal entity or individual of legal age with full legal capacity. It is free of charge.

Users guarantee the accuracy of all information provided during registration and agree to keep it up to date.

Login credentials are strictly personal and confidential. Sharing them with third parties may result in account deletion. Each User may hold only one account.

In the event of a breach of these Terms, the Company reserves the right to temporarily or permanently delete the offending User's account(s).

Orders

All Orders require prior registration. A logged-in User may add Products to their cart and finalise their Order by providing a delivery address, a shipping method, and a valid payment method.

An Order confirmation is sent by email with a summary and delivery information. Placing an Order constitutes the conclusion of a distance sales contract between the Company and the Customer.

The Company may grant price reductions based on order volume or frequency, subject to its own conditions.

Products & pricing

Products are described on the Website with their essential characteristics. Sales are subject to available stock. The Company cannot be held liable for stock shortages.

Prices are displayed in FCFA, all taxes included (TTC), excluding shipping costs, and reflect any applicable discounts on the date of the Order. Shipping costs are detailed in the order summary before confirmation.

No User may claim the application of discounts that are no longer valid on the date of the Order.

Payment terms

Unless otherwise stated, all sales are payable in full at the time of the Order. Accepted payment methods:

Delivery

Products are delivered to the following geographic zones:

The Company commits to making every effort to deliver within the shortest possible timeframe. If delivery is delayed beyond 30 days (excluding force majeure), the Customer may request cancellation of the contract and will be refunded within 20 days.

The Company cannot be held liable for delays due to peak demand periods, force majeure events, or circumstances solely attributable to the carrier.

Claims

The Customer has 14 days from delivery to raise a claim. In the absence of express reservations at the time of delivery, the Products are deemed compliant with the Order.

To exercise this right, the Customer must send a written declaration with supporting evidence (signed delivery slip, photographs) to: weneed@soxlana.com.

The Company will repair, replace or refund the Product as quickly as possible at its own expense.

Right of withdrawal

The Consumer has a right of withdrawal of 14 days from the date the Order is placed, except for products excluded under Article L.221-28 of the French Consumer Code.

To exercise this right, the Consumer sends a declaration to: weneed@soxlana.com.

Products must be returned in their original packaging, in perfect condition, within 15 days of notifying the Company. Return shipping costs are borne by the Consumer.

A full refund will be issued within 14 days of the Company receiving the withdrawal declaration, using the same payment method as the original purchase.

Transfer of risk & ownership

The Company retains ownership of the Products until full payment has been received. It may repossess Products in the event of non-payment; any deposits paid will be retained as compensation.

For Professional Customers, risk transfers upon handover of the goods to the carrier. For Consumers, risk transfers upon delivery or collection from the store.

Legal warranties

Products are warranted in accordance with the applicable provisions of the French Consumer Code and Civil Code. Key excerpts:

Any Product that has been resold in an altered, modified or transformed state is not covered by the warranty. The warranty is limited to replacement or reimbursement of non-conforming Products.

The Customer must notify the Company of any defect within two years. The Company's liability is limited to the pre-tax amount paid by the Consumer.

Amendments

The Company reserves the right to modify the Website, these Terms, and any delivery procedures or other elements of its services. When an Order is placed, the User is subject to the Terms in force at the time of that Order.

Personal data processing

Registration on the Website involves the processing of the Customer's personal data, in compliance with GDPR 2016/679 of 27 April 2016.

In accordance with applicable data protection law, the Customer has the right to access, correct, modify and object to the processing of their personal data by writing to: weneed@soxlana.com.

This data is necessary for processing Orders, issuing invoices and improving the Website.

Data sharing

Third-party companies may be involved in certain operations. They only have access to data strictly necessary for a specific task. The Website remains responsible for the processing of that data.

The User may at any time object to receiving commercial offers by writing to the Company or by clicking the unsubscribe link in any email received.

Data may be disclosed to third parties without prior consent solely to:

Data protection

The Company maintains a level of security appropriate to the risks involved, in accordance with GDPR 2016/679.

These measures do not constitute a guarantee and do not commit the Company to an obligation of result regarding data security.

Cookies

The Company may place a cookie on the User's device to store information related to browsing and data entered (searches, login, email, password).

The User may block, adjust the retention period of, or delete these cookies via their browser settings. Disabling cookies may prevent access to certain features of the Website, without this constituting compensable harm.

Liability

The Company cannot be held liable for the temporary or permanent unavailability of the Website. It reserves the right to take the Website offline for maintenance, updates or improvements.

The Company cannot be held liable for delivery delays arising from circumstances beyond its control, unforeseeable events, force majeure, or circumstances solely attributable to the carrier.

Intellectual property

The brand, logo and graphic identity of this Website are registered trademarks and works protected by copyright, the ownership of which belongs exclusively to the Company. Any dissemination, exploitation or reproduction, partial or complete, without express authorisation will expose the offending party to civil and criminal proceedings.

Jurisdiction

These Terms are governed by French law. Any dispute will first be subject to an attempt at amicable resolution. Failing that, disputes will be brought before the competent courts of ordinary jurisdiction.

Acceptance of the Terms

The Customer or User expressly accepts these Terms and waives the right to rely on any other document, including their own general purchasing conditions.

The Consumer acknowledges having received the information required under Articles L.111-1 to L.111-7 of the French Consumer Code, including:

Mediator contact details